Frequently Asked Questions About Privacy
We collect your full name, email address, phone number, date of birth, and country of residence during registration. When you make deposits via DANA, OVO, GoPay or QRIS, we also record the amount, time, and payment method. Account balance and game history are stored to verify withdrawals and detect fraud.
After you close your account, we retain your transaction records and payment history for 7 years to comply with financial regulations. We delete your personal details such as email and phone number within 30 days, unless a withdrawal is pending or a dispute is open.
Yes. Log into Account Settings, find Privacy & Data, then select 'Export My Data'. We'll compile a file with all information we hold—account details, deposits, withdrawals, game logs and communication history—and email it to you within 3 business days.
No. We do not sell, rent or share your personal data with marketing companies or data brokers. We share payment information only with the payment processor (DANA, OVO, GoPay, QRIS provider) to complete your transaction. Fraud-detection partners may receive hashed account data only.
Deposits are encrypted using SSL/TLS protocols during transit. Your payment details are tokenised—meaning we store a reference ID, not your actual card or wallet number. QRIS and wallet transfers use your payment provider's security layer before reaching our platform.
Open Account Settings, select Personal Information, and click Edit. Correct any errors in name, email or phone number, then save. If you cannot edit a field, contact our support team via live chat with your username and the data you need to change. We'll verify and update it within 24 hours.
Yes, where local law permits. Contact our support team or use the Account Settings closure option to request permanent deletion. We'll close your account and delete personal details within 30 days, though transaction records are kept for 7 years per financial compliance rules.
